Terms and Conditions | jobmate247

1. Introduction and acceptance

In plain English: These are the rules for using Jobmate247. By signing up, you agree to follow them. If you are signing up for your business, you confirm you have the authority to do so.

These Terms and Conditions ("Terms") are a legally binding agreement between you ("Customer", "you", or "your") and Jobmate247 ("we", "us", or "our"), an Australian business. They govern your access to and use of the Jobmate247 platform, including our website, web application, and related services (the "Service").

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to these Terms. If you are accepting on behalf of a company, partnership, or other legal entity, you confirm you have the authority to bind that entity.

If you do not agree to these Terms, do not access or use the Service.

If you are unsure about any of these Terms, we encourage you to seek independent legal advice before agreeing to them.

2. About the Service

In plain English: Jobmate247 is a cloud-based job management tool built for Australian Tradies. We help you manage jobs, estimates, invoices, schedules, accounts, and accounting exports.

Jobmate247 is a cloud-based job management platform designed for Australian Tradies, including but not limited to electricians, plumbers, carpenters, builders, painters, landscapers, HVAC technicians, roofers, concreters, tilers, fencers, and similar trades. The Service provides tools for managing jobs, estimates, invoices, schedules, customer accounts, and exporting data to accounting packages such as Xero and MYOB.

The Service is provided on a subscription basis. We may modify, update, or improve the Service from time to time to make it better for you. If we need to make a change that materially affects your use of the Service, we will give you at least 30 days' notice (see Section 19).

3. Geographic availability

In plain English: Jobmate247 is built for Australian businesses. You can try the free trial without an ABN, but you will need a valid ABN to subscribe to a paid plan. If you are outside Australia, this Service is not designed for you.

The Service is designed exclusively for Australian trade businesses.

You can create a free trial account without providing an ABN. However, to subscribe to a paid plan, you must provide a valid Australian Business Number (ABN). This will be validated before your first payment is processed.

These Terms are governed by Australian law and are designed to comply with Australian consumer protection and privacy legislation. If you are accessing the Service from outside Australia, please be aware that these Terms may not cover your jurisdiction and the Service may not be suitable for your needs. We recommend you do not proceed with registration.

4. Eligibility

In plain English: You must be at least 18, capable of entering a contract under Australian law, and provide accurate information when signing up. A valid ABN is required before subscribing to a paid plan.

To use the Service, you must:

Be at least 18 years of age
Be capable of forming a binding contract under Australian law
Provide accurate and complete registration information
Have authority to bind any entity on whose behalf you are registering
Provide a valid Australian Business Number (ABN) before subscribing to a paid plan

5. Account registration and security

In plain English: Keep your login details safe. You are responsible for everything that happens under your account. Let us know straight away if you think someone else has accessed your account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

You must provide accurate, current, and complete information during registration and keep your account information updated. We reserve the right to suspend accounts that contain false or misleading information.

6. Subscription plans and fees

In plain English: We charge a flat monthly fee for your Jobmate247 account. Prices include GST. We will always give you at least 30 days' notice before any price change, and you can cancel without penalty if you do not agree.

6.1 Current offering

Jobmate247 currently offers the Sole Trader plan at $35 AUD per month (inclusive of GST), designed for individual tradespeople running their own business.

6.2 Future plans

We may introduce additional subscription tiers in the future. Features and pricing for any future plans will be confirmed and communicated at the time of launch.

6.3 Billing

Subscription fees are charged monthly through Stripe, our payment processor. By subscribing, you authorise us to charge your designated payment method on a recurring basis until you cancel.

All fees are in Australian Dollars (AUD) and are inclusive of GST.

6.4 Price changes

We may change our subscription fees from time to time. We will give you at least 30 days' written notice before any price change takes effect. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect, and we will refund any prepaid fees for the period after cancellation.

7. Free trial

In plain English: Try Jobmate247 free for 30 days. No credit card needed. At the end of the trial, add payment details to continue, or export your data and go.

We offer a 30-day free trial. No credit card is required to start.

During the trial, you have access to all features. At the end of the trial, you must enter payment details to continue. If you choose not to subscribe, your access to paid features will be suspended, but you can still log in and export your data for 30 days.

We limit free trial eligibility to one trial per person or business entity.

8. Cancellation and refunds

In plain English: You can cancel at any time from your account settings. No cancellation fees, no tricks. You keep access until the end of your paid period, then 30 days of read-only access to export your data. We will never hold your data hostage.

8.1 How to cancel

You may cancel your subscription at any time through your account settings or by contacting us at support@jobmate247.com. Cancellation takes effect at the end of your current billing period. There are no cancellation fees.

When you cancel, we would appreciate your feedback on why you are leaving so we can improve. This is completely optional and has no effect on your cancellation.

8.2 Effect of cancellation

After cancellation, you retain full access to the Service until the end of your current paid billing period. After that, your account enters a 30-day read-only grace period during which you can log in and export your data in CSV format, but you cannot create new records or use paid features. After 90 days from cancellation, your account and data may be permanently deleted.

Your ability to access and export your data is never contingent on payment. Even if your account is overdue, you can always log in and export your data.

8.3 Refunds

Subscription fees are generally non-refundable. However, we may provide refunds or credits at our discretion, particularly for service outages, billing errors, or other exceptional circumstances.

Nothing in this section limits your rights under the Australian Consumer Law (see Section 14).

9. Data ownership and portability

In plain English: Your data is yours. Always. You can export it any time in CSV format. We will never sell your data. We will never use data access as leverage to keep you subscribed.

9.1 Your data

You retain full ownership of all data you enter into the Service ("Your Data"), including customer information, job details, estimates, invoices, schedules, photos, and any other content you create or upload.

9.2 Data export

You may export Your Data at any time in CSV format through the Service. This is available during your subscription, during your trial, and during the 30-day read-only grace period after cancellation. We will never restrict your ability to export your data.

9.3 Our use of your data

We only access Your Data to provide the Service, respond to support requests you initiate, comply with legal obligations, or as otherwise permitted by these Terms. We do not and will never sell Your Data to third parties.

9.4 Data storage

Your Data is stored on Supabase infrastructure located in Sydney, Australia (ap-southeast-2 region). Your data stays in Australia. Some of our service providers are based in the United States (see our Privacy Policy for a full list). We have contractual terms with each overseas provider requiring handling consistent with the Australian Privacy Principles.

9.5 Data deletion

You can request deletion of your account and data at any time by contacting support@jobmate247.com. We will delete your data within 60 days of your request, except where we are legally required to retain records (for example, financial records under Australian tax law may need to be kept for up to 7 years).

We will confirm deletion in writing once complete.

10. Privacy

In plain English: Your privacy matters. Our Privacy Policy explains what we collect, why, and who we share it with. We comply with Australian privacy law, including the Privacy Act 1988. We collect the minimum information needed to run the Service.

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to our collection and use of personal information as described in our Privacy Policy.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the Notifiable Data Breaches scheme (Part IIIC). If we become aware of an eligible data breach involving your information, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law, and in any event within 30 days of becoming aware of the breach.

Personal information may be disclosed to third-party service providers who assist us in operating the Service. A full list of these providers, their purposes, and locations is published in our Privacy Policy.

11. Artificial intelligence features

In plain English: The Service may in future include AI-powered features to help you work faster. If and when AI features are available, AI outputs may not always be accurate, so always review them. You will be able to turn AI features off. We will never use your data to train AI models.

The Service may in future incorporate artificial intelligence features provided by third-party AI services to assist with tasks such as estimate generation, scheduling suggestions, and other business workflows.

If and when AI features are made available, the following will apply:

AI outputs are generated probabilistically and may contain errors. Always review AI-generated content before relying on it.
You will be able to disable AI features at any time in your account settings.
Data sent to any AI provider will be processed under strict contractual controls. Our AI providers will be contractually prohibited from using your data for training purposes.
We will not use Your Data to train any AI models, whether our own or third-party.

We will update this section and our Privacy Policy before launching any AI features, and will give you at least 30 days' notice.

12. Acceptable use

In plain English: Use Jobmate247 for your legitimate trade business. Do not use it to break the law, hack, spam, or damage the Service.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

Use the Service in violation of any applicable Australian or international law
Attempt to gain unauthorised access to the Service, other accounts, or computer systems
Interfere with or disrupt the Service
Transmit viruses, malware, or other harmful code
Use the Service to send spam or unsolicited communications
Reverse engineer, decompile, or attempt to extract the source code of the Service
Resell, sublicence, or redistribute the Service without our written consent

We reserve the right to suspend or terminate your account if you breach these requirements, subject to Section 16.

13. Intellectual property

In plain English: We own the software. You own your data. Your PDFs are white-label (no Jobmate247 branding) and yours to use freely in your business.

13.1 Our intellectual property

The Service, including all software, designs, text, graphics, interfaces, and underlying technology, is owned by Jobmate247 and is protected by Australian and international intellectual property laws.

13.2 Licence to use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription period.

13.3 White-label documents

PDF documents generated through the Service (such as invoices and estimates) are provided without Jobmate247 branding. You may use these documents freely in your business dealings.

13.4 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use and incorporate that feedback without obligation to you. This does not apply to Your Data.

14. Australian Consumer Law

In plain English: Your rights under Australian Consumer Law always come first. Nothing in these Terms takes away your statutory rights. If we fail to deliver, you are entitled to a remedy.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth), including Schedule 2 (the Australian Consumer Law), or any similar state or territory legislation that cannot be excluded, restricted, or modified by agreement.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

Cancel your service contract with us
A refund for the unused portion, or compensation for the reduction in value of the services

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems rectified in a reasonable time. Where we are liable for a breach of a consumer guarantee, our liability is limited, at our option, to resupplying the Service or refunding the fees paid for the non-conforming Service.

15. Liability and disclaimers

In plain English: We limit our liability to the fees you have paid us in the last 12 months. This is standard practice because claims can relate to cumulative issues, not just a single month. This cap applies equally to both parties. We both exclude indirect losses. Your Australian Consumer Law rights are not affected.

15.1 Service availability

While we aim for 99.5% uptime, we do not guarantee the Service will be uninterrupted or error-free at all times. We will notify you of planned maintenance in advance where practicable.

15.2 Limitation of liability

To the maximum extent permitted by law (and subject always to Section 14), each party's total liability to the other for any claims arising from or relating to these Terms or the Service is limited to the amount paid in subscription fees during the 12 months immediately preceding the claim.

Neither party is liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, regardless of whether that party was advised of the possibility of such damages.

The limitations in this section do not apply to liability arising from fraud, wilful misconduct, breach of confidentiality or privacy obligations, or rights that cannot be excluded under Australian Consumer Law.

15.3 Your responsibility

You are responsible for maintaining your own backups of critical business data and for verifying the accuracy of calculations, invoices, and other outputs generated by the Service. We will take reasonable steps to recover data from backups in the event of data loss, but we cannot guarantee recovery.

16. Termination

In plain English: Either party can end this agreement. If one of us materially breaches these Terms, the other party gets 20 days to fix it before termination. You always get 30 days to export your data.

16.1 Termination by you

You may terminate these Terms at any time by cancelling your subscription through your account settings (see Section 8).

16.2 Termination by us

We may terminate or suspend your access to the Service if:

You materially breach these Terms and do not remedy the breach within 20 days of us notifying you in writing
You breach the acceptable use requirements in Section 12 in a way that poses a security risk or legal liability
We are required to do so by law
We discontinue the Service entirely (with at least 60 days' notice)

16.3 Termination by you for our breach

You may terminate these Terms if we materially breach them and do not remedy the breach within 20 days of you notifying us in writing at support@jobmate247.com.

16.4 Effect of termination

On termination, your right to use the Service will cease. You will have 30 days from termination to export Your Data in read-only mode. After 90 days from termination, Your Data may be permanently deleted (subject to legal retention requirements).

Sections that by their nature should survive termination will survive, including data ownership (Section 9), disclaimers (Section 15), indemnification (Section 17), and governing law (Section 18).

17. Indemnification

In plain English: If your misuse of the Service causes us a legal problem, you agree to cover us. If our Service infringes someone's intellectual property, we agree to cover you.

You agree to indemnify and hold harmless Jobmate247 from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms
Your breach of the acceptable use requirements in Section 12
Your violation of any applicable law
Any claim that Your Data infringes the rights of a third party

We agree to indemnify and hold harmless you from and against any claims that the Service infringes any Australian intellectual property rights of a third party, provided you promptly notify us of the claim, give us sole control of the defence, and cooperate with us.

18. Governing law and dispute resolution

In plain English: Queensland law applies. If we disagree, we will try to sort it out between us first for at least 21 days before going to court.

These Terms are governed by the laws of the State of Queensland, Australia.

If a dispute arises, either party may notify the other in writing. The parties will attempt to resolve the dispute through good faith negotiation for at least 21 days before commencing any formal proceedings.

You agree to submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia for any proceedings in connection with these Terms. This means you can also bring proceedings in your home state if you prefer.

This clause does not prevent either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

19. Changes to Terms

In plain English: We will give you at least 30 days' notice of any material changes. If you do not agree, you can cancel before the changes take effect and receive a refund for any prepaid unused period.

We may modify these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect.

If a change materially disadvantages you, you may cancel your subscription before the change takes effect, and we will refund any prepaid fees for the period after cancellation.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms.

20. Service availability and force majeure

In plain English: If something outside either party's reasonable control (natural disaster, pandemic, major internet outage) prevents us from delivering the Service, neither party is liable during that period. Payment obligations are excluded from force majeure.

Neither party will be liable for any delay or failure to perform obligations under these Terms where the delay or failure results from circumstances beyond that party's reasonable control, including natural disasters, pandemics, war, government actions, cyber incidents beyond reasonable control, or major internet or infrastructure outages.

This clause does not excuse payment obligations.

21. Suspension

In plain English: We may temporarily suspend your access in limited situations: non-payment after 14 days' notice, security incidents, or legal requirements. Stripe handles payment collection and retries, but the decision to suspend app access is ours. We will always tell you why and restore access as soon as the issue is resolved.

We may temporarily suspend your access to the Service in the following circumstances:

Non-payment: if your payment is overdue by more than 14 days, after we have notified you by email and given you the opportunity to update your payment details. Note: Stripe handles payment collection and will attempt retries automatically. This section covers our right to suspend app access if payment remains unresolved.
Security incident: if we reasonably believe your account has been compromised or is being used in a way that threatens the security of the Service
Legal requirement: if we are required to suspend access by law or court order

During suspension, you retain the ability to export Your Data. We will restore access as soon as the issue is resolved and notify you of the restoration.

22. General provisions

22.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jobmate247 regarding the Service.

22.2 Severability

If any provision of these Terms is found to be unenforceable or invalid under the Competition and Consumer Act 2010 (Cth) or any other applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.

22.3 No waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

22.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

22.5 Notices

We will send notices to you by email to the address associated with your account. You may send notices to us at support@jobmate247.com. Notices are deemed received when delivered to the email address.

23. Contact information

In plain English: If you have questions about these Terms, get in touch. We are real people and we will respond.

For questions about these Terms or the Service, contact us at:

Jobmate247
Email: support@jobmate247.com
Website: https://jobmate247.com

A final word

We hope these Terms have made you feel comfortable, not confused. We sincerely hope you enjoy the Jobmate247 product and experience. We designed this platform with you in mind, the person and sole Tradie who just wants to get on with the job.

Our aim is simple: make your life easier, more efficient, and more effective. We hope Jobmate247 helps your business grow. That is why we have put, and will always put, as much effort into this product as possible, to make sure it is easy to use so you can focus on what you do best.

And that is doing the best job, mate.

By using the Jobmate247 Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Terms and Conditions of Service

A note before we start